Withdrawal for Digital Media

Disclaimer: The following sample Terms and Conditions were created by a lawyer (http://rechtsanwalt-schwenke.de). They meet the legal requirements of a typical online shop aimed at consumers. However, you should use the template only after careful review and adaptation to your specific business model. In certain situations, the clauses may be inadmissible. If in doubt, seek legal advice.

Information on the right of withdrawal for consumers for the delivery of digital content not supplied on a physical data carrier (e.g., e-book, software download)

Withdrawal Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address of the recipient for withdrawals, telephone number, email address and, if available, fax number. You can also use the shortcode [woocommerce_de_disclaimer_address_data] for this and store the address in the DE settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal. For this refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)
– To [Insert: name/company, address of the recipient for withdrawals, email address and, if available, fax number.]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is submitted on paper)
– Date
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(*) Delete as applicable.