Withdrawal

Right of Withdrawal & Withdrawal Policy

Consumers have a right of withdrawal under the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (tenziolabel Online Shop, Owners: Kasim Hamad, Marlon Hehl, Ringstraße 15, 57629 Müschenbach, Germany, Phone: +49, Fax: +49 (0), Email: Info@tenziolabel.com)

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this refund, we will use the same means of payment that you used in the original transaction; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods which was not necessary for checking their quality, properties, and functioning.

Exclusion or premature expiration of the right of withdrawal:

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The European Commission provides a platform for online dispute resolution (ODR). This is available to you as of February 15, 2016 at http://ec.europa.eu/consumers/odr/.

Email address: Info@tenziolabel.com

Sample Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To:

tenziolabel Online Shop
Owners: Kasim Hamad, Marlon Hehl
Ringstraße 15
57629 Müschenbach
Phone: +49 (0)
Fax: +49 (0)
Email: Info@tenziolabel.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) _____________ / received on (*) _____________

___________________________________________
Name of consumer(s)

___________________________________________
Address of consumer(s)

___________________________________________
Signature of consumer(s) (only if this form is submitted on paper)

___________________________________________
Date

(*) Delete as applicable