General Terms and Conditions (GTC)
The Tenziolabel – online shop
§ 1 Scope
(1) These General Terms and Conditions (GTC) apply to all orders placed by consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB) via the online shop www.tenziolabel.com (hereinafter referred to as “Shop”).
(2) Deviating terms and conditions of the customer shall not be recognized unless Tenziolabel has expressly agreed to their validity in writing.
§ 2 Contractual Partners
The purchase agreement is concluded with:
Tenziolabel
Tenzio GbR Marlon Hehl Kasim Hamad
E-Mail: info@tenziolabel.com
Telephone: +49 151 54 32 69 75
§ 3 Subject Matter of the Contract
Tenziolabel offers fashion items and accessories via its online shop. The essential characteristics of the goods are described in the respective product descriptions in the shop.
§ 4 Conclusion of Contract
(1) The products displayed in the shop do not constitute a legally binding offer, but rather an invitation to place an order.
(2) By clicking the “Buy Now” button, the customer submits a binding offer to conclude a purchase contract.
(3) The contract is concluded as soon as Tenziolabel accepts the order by sending an order confirmation via email.
§ 5 Prices and Shipping Costs
(1) All prices include statutory VAT.
(2) Shipping costs may be added to the stated prices. The amount of the shipping costs will be clearly communicated to the customer during the ordering process.
§ 6 Payment Terms
(1) Payment is made at the customer’s discretion using the payment methods offered in the shop (e.g., PayPal, Klarna, Apple Pay, Visa, Mastercard, American Express, Google Pay).
(2) Tenziolabel reserves the right to exclude individual payment methods in specific cases.
§ 7 Delivery, Product Availability
(1) Delivery is available within Germany and to other countries listed in the shop.
(2) Delivery times are indicated on the respective product pages.
(3) If an ordered product is unavailable, Tenziolabel will inform the customer immediately and refund any payments already made.
§ 8 Retention of Title
The goods remain the property of Tenziolabel until full payment has been received.
§ 9 Right of Withdrawal for Consumers
(1) Consumers have a statutory right of withdrawal in accordance with Sections 355 et seq. of the German Civil Code (BGB).
(2) Details regarding the right of withdrawal are set out in the shop’s cancellation policy, which is provided to the customer during the ordering process.
§ 10 Warranty
(1) The statutory warranty rights apply.
(2) For businesses, the warranty period for newly manufactured goods is 12 months from the transfer of risk.
§ 11 Liability
(1) Tenziolabel shall be fully liable for damages resulting from injury to life, body, or health caused by an intentional or negligent breach of duty.
(2) For other damages, Tenziolabel shall only be liable in cases of intent or gross negligence.
§ 12 Data Protection
Personal data is processed in accordance with Tenziolabel’s privacy policy, available at: https://tenziolabel.com/en/data-protection-policy/
§ 13 Dispute Resolution
(1) The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.
(2) Tenziolabel is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 14 Final Provisions
(1) German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) If the customer is a merchant, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and Tenziolabel shall be the registered office of Tenziolabel.